Trustmaker guarantees your satisfaction with our services and support. Because our company was created by experienced attorneys, we strive to be the best legal document service on the web. If you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund, or offer credit that can be used for future Trustmaker orders.
Trustmaker Satisfaction Guarantee Details:
1. If you're not satisfied, simply call us toll-free at 888-948-7904 during our normal business hours. All requests made under this guarantee must be made within sixty (60) days of purchase. We will process your request within 5 business days after we've received all of the documents and materials sent to you. Unfortunately, we cannot refund any money paid by you directly to third parties, such as payments made by you directly to third-party attorneys or attorney-assisted products.
2. If you want to exchange the product you ordered for a different one, you must request this exchange and complete your replacement order within 60 days of purchase. The purchase price of the original item, less any money paid to other third parties with a role in processing your order, will be credited to your Trustmaker account. Any payments made directly by you to third-party attorneys or attorney-assisted products are not eligible for exchange or credit. Any price difference between the original order and the replacement order or, if a replacement order is not completed within 60 days of purchase, the full original purchase price (in each case less any money paid to other third parties) will be credited to the original form of payment. If you paid for your original order by check, Trustmaker will mail a check for the applicable amount to your billing address.
3. Please note that we cannot guarantee the results or outcomes of the services rendered by third-party attorneys or attorney-assisted products. Problems like these are beyond our control and are not covered by this guarantee.
4. Since we're dedicating time and effort to your legal document preparation, our guarantee only covers satisfaction issues caused by Trustmaker - not changes to your situation or your state of mind.
Updated March 14, 2014
9870 Research Drive, Suite 209
Irvine, CA 92618